We don’t exchange product due to changing your mind, customer can exchange product if product is defected or incorrect which subject to approval..
How can I exchange my ordered product?
We don’t exchange product due to changing your mind, customer can exchange product if product is defected or incorrect. Only unopened product will be accepted for exchange which subject to approval.
Will you accept the return if its opened?
No, if package is open, return is not possible. We only accept opened product in return if that defected or not deliver as mentioned.
Can I cancel my order?
The Site will accept cancellation if the order has not been dispatched for delivery yet..
Shipment & Delivery
How the shipping works for my order?
After making successful order, you will be given an estimated time on checkout for delivery which will be carried on with the respective shipping company depending on your location.
Do you deliver to countries outside GCC?
Yes, we deliver to UAE, KSA, Oman, Bahrain and Kuwait ( Except Qatar).
Can I track my order online?
Yes, you will be given a tracking id by SMS which will be used to track your order. You can get the tracking id from order details.
Do you have Free Delivery option?
Yes, but free delivery is only applicable on orders from UAE with cost AED 1000 or more.
How you will ship my fishing rods and poles?
At Marine Hub, we have specialized packaging that give strength to your package security while shipping.
Do you offer Cash on Delivery outside UAE?
No, Cash on Delivery is only available in UAE.
What are the payment methods you accept?
We accept credit card & debit card (visa, master), PayPal and cash on delivery.
How to use discount voucher?
To use the discount voucher (coupon), at checkout you will see an input box to write your coupon. Type your coupon and apply it. You need to make sure the coupon is not expired or inactive.
What to do if my discount voucher does not work?
If your discount voucher is not working, make sure the coupon is active and applicable for the category for which it is provided. Even then if you are facing problem in applying discount voucher, contact our support team for help on firstname.lastname@example.org
How to change my payment information
To change the payment information, go to “My Account” and click on “Profile”.
You can change your payment information from “Saved Payment Methods”