Returns and cancellations are subject to the store’s order policies. You can request a cancellation/return directly from the store you have placed an order with.
Cancellation before order shipment:
If the refund method selected is your payment account and your order cancellation request is approved by the store, the store will inform Tamara of the update. Tamara will automatically adjust your payment plan and refund the relevant amount if applicable.
How your refund is received is based on the refund method you have selected and your refund request. If your store has a refund to store wallet option, please ensure your payment account is selected as your refund method, or you will still be required to make payments to Tamara.
The estimated refund times are as follows:
1- If your order was purchased up to 14 days ago, your refund will be processed immediately for Mada and credit cards.
2- If your order was purchased less than 14 days ago, your refund will take up to 5 business days to be processed for Mada cards.
Please note:
- Tamara processes refunds according to the timeline above. However, it may take up to 21 business days for the refunded amount to be reflected in your payment account.
- The Tamara app will reflect the updated payment plan once the store approves your cancellation request and informs Tamara.
Returning items:
If your refund method is selected as your payment account, the store will inform Tamara once the item has been returned. Tamara will update your account accordingly.
If you already made payments to Tamara, a refund will be initiated within 24 hours of the status update. However, if you are yet to make any payments, the payment plan will be automatically adjusted to reflect the updated order value and remaining payments.
How your refund is received is based on the refund method you have selected and your refund request. If your store has a refund to store wallet option, please ensure your payment account is selected as your refund method, or you will still be required to make payments to Tamara.
The estimated refund times are as follows:
1- If your order was purchased up to 14 days ago, your refund will be processed immediately for Mada and credit cards.
2- If your order was purchased less than 14 days ago, your refund will take up to 5 business days to be processed for Mada cards.
Please note:
- Tamara processes refunds according to the timeline above. However, it may take up to 21 business days for the refunded amount to be reflected in your payment account.
- The Tamara app will reflect the updated payment plan once the store approves your cancellation request and informs Tamara.